Privacy Policy

Introduction

At Motiv Creative Labs Inc., we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the European Union's General Data Protection Regulation (GDPR) for visitors from the European Union.

Who We Are

Controller: Motiv Creative Labs Inc.
Headquarters: Victoria, British Columbia, Canada
Contact: create@motivcreativelabs.com

Information We Collect

In accordance with the principles of lawfulness, fairness, and transparency, we collect only the personal information necessary to provide our services and improve your experience. We collect personal data when you:

• Fill out and submit our contact form
• Browse our website (through analytics and cookies)

Personal Data Collected:

• Name: Name provided in contact forms
• Email Address: Provided in contact forms
• Message Content: Any information you choose to share in your inquiry
• Technical Data: IP address, browser type and version, device information, operating system, referring website, pages viewed, and time spent on pages (collected via Google Analytics)

How We Use Your Information

We process your personal data for the following specific purposes:

• Contact Form Data: To respond to your inquiries, provide information about our services, and communicate with you regarding potential projects
• Analytics Data: To understand how visitors use our website, improve user experience, optimize our content, and enhance our services
• Legal Compliance: To comply with applicable laws and regulations

We will only use your personal data when the law allows us to, including when you have given consent, when necessary to perform a contract with you, or when necessary for our legitimate business interests.

Data Storage and Retention

Data Hosting:

Our website is hosted by Hostinger, with primary servers located in Phoenix, Arizona, USA. Personal data collected through our website is primarily stored in the United States.

Hostinger maintains backup systems across their global infrastructure to ensure data integrity and disaster recovery. This means backup copies of your data may be stored in multiple Hostinger data center locations worldwide for redundancy purposes. Additionally, static content (such as images and cached pages) may be distributed through Hostinger's Content Delivery Network (CDN) with servers in various global locations to optimize website performance and load times for visitors.

These data storage and backup practices are necessary for the reliable performance of our services, website operation, and data security.

Retention Period:

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Contact Form Data: Stored for 12 months from the date of submission, or until you request deletion
• Analytics Data: Retained according to Google Analytics retention settings (typically 26 months)

You may request deletion of your personal data at any time before the expiry of these periods.

Third-Party Services

We use the following third-party services that may collect and process your data:

• Google Analytics: We use Google Analytics to analyze website traffic and usage patterns. Google Analytics collects information such as IP addresses, device information, and browsing behavior. For more information about how Google uses data, visit Google's Privacy Policy
• Hostinger: Provides hosting infrastructure, backup systems, and Content Delivery Network (CDN) services for our website. Data is stored across Hostinger's global infrastructure as described in the Data Storage section above

For information about cookies and tracking technologies, please refer to our Cookie Policy (link at bottom of page).

Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure hosting infrastructure
• Limited access to personal data on a need-to-know basis
• Regular security assessments

In the event of a data breach that may compromise the integrity or confidentiality of your personal data, we will notify you promptly and take appropriate remedial measures.

Your Privacy Rights

Under PIPEDA and, where applicable, GDPR, you have the following rights regarding your personal data:

• Right of Access: Request access to your personal data and receive a copy of the information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data when it is no longer necessary for the purposes for which it was collected
• Right to Data Portability: Request transfer of your personal data to another service provider
• Right to Restrict Processing: Request restriction of processing of your personal data under certain circumstances
• Right to Object: Object to processing of your personal data for legitimate interests or direct marketing purposes
• Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal data

How to Exercise Your Rights:

To exercise any of these rights, please send an email to create@motivcreativelabs.com with your full name, email address, and a description of your request. We will respond to your request within thirty (30) days.

Protection of Minors

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors. If you are under 16 years of age, please do not submit any personal data through our website. If we become aware that we have collected personal data from a minor without parental consent, we will take steps to delete that information.

International Data Transfers

Your personal data may be transferred to and processed in countries outside of Canada. Specifically:

• Primary Hosting: United States (Phoenix, Arizona) via Hostinger
• Backup Systems: Multiple countries where Hostinger maintains data centers, which may include locations in Europe, Asia, North America, and South America
• CDN Services: Global locations where Hostinger's Content Delivery Network operates
• Analytics: United States (Google Analytics)

While these countries may have different data protection laws than Canada, we work with service providers who maintain appropriate technical and organizational safeguards. Hostinger complies with applicable data protection regulations including GDPR for EU data subjects, and we ensure appropriate safeguards are in place to protect your personal data in accordance with this privacy policy and Canadian law (PIPEDA).

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

Contact Us and Complaints

If you have any questions, concerns, or complaints about this privacy policy or our data practices, please contact us at:

Email: create@motivcreativelabs.com
Company: Motiv Creative Labs Inc.
Location: Victoria, British Columbia, Canada

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or, if you are in the European Union, with your local data protection authority.